When I’m 64: Massey goes for massive growth

The answer to the Beatles’ song question ‘will you still need me, will you still feed me, when I’m 64’ is a resounding ‘yes’ for Bath-based Massey-Wilcox which has recorded a massive 50 per cent growth in business, despite a competitive sector and relatively flat economy.

First established in 1954, the family-owned UK and European haulier has not looked back since it joined Pallet-Track in April 2015 to cover Bath and Dorchester postcodes, as well as the surrounding areas.

“In the last three years we have seen a massive improvement in our efficiency and a major increase in business through the organic retention of existing clients and brand new business,” said managing director Robert Wilcox.

A previous member of a rival network for 18 years, Robert said: “Pallet-Track has proved to be a great cultural fit, right down to the pricing matrix better suiting our customers. We love the ethos and the fact there is great support from the centre – in total, it’s a higher level of service.

“When we joined, the most important thing to us was the reduction in operating costs, the improved quality of service and the member shareholder status. As well as the new business wins, we have also dramatically cut the operating costs which is a real result in an industry driven by volumes.

“In my mind, turnover is vanity while profit is sanity – it is the only indicator of a company’s performance.”

So, there is no early bath for the Bath-based business because the network switch has helped future-proof the Massey-Wilcox business model, so it can remain relevant and ‘needed’ for the next 64 years.